The Personal Data Protection Act 2010 (hereinafter referred to as “the Act”) has now come into force. Mutiara Carpets (hereinafter referred to as “the company”) values your privacy and is committed to protecting your Personal Data (as defined in the Act) entrusted to us.

In the course of your dealings with the company you will be requested to disclose certain Personal Data to us. This Privacy Notice is formulated in accordance with the requirements of the Act and sets forth how we collect, store and handle your Personal Data.

A. Use of the Personal Data Collected

Your Personal Data is being collected, used and/or processed by the company for, amongst others, the following purposes :-

(1) To enable you to enter into the necessary agreement and/or contract to purchase the products and/or services from the company;

(2) To respond to your inquiries, request for information, complaints and/or feedbacks or take any other action in response to your inquiries, request for information, complaints and/or feedbacks;

(3) To communicate, direct market and to update you about the company’s products and services, or other marketing and promotional purposes related to the company’s products and services;

(4) To communicate, direct market and to update you about brands, products, services, events and promotions offered by the affiliates and business/marketing partners of the company or for other marketing and promotional purposes related to brands, products, services, events, promotions offered by the affiliates and business/marketing partners of the company unless you have otherwise indicated that you do not wish for us to process your personal data for such purposes;

(5) To create personalized promotions by combining your Personal Data with non-personal information about you (i.e. the type and value of the products purchased by you or to which you have shown interest in);

(6) For internal purposes such as evaluating the effectiveness of the company’s marketing and promotional activities as well as for market research, profiling and statistical analysis;

(7) To improve the company’s products and services and to assist the company in the development of new products and/or services;

(8) To better serve your product and/or services requirements now and in the future;

(9) To carry out credit assessments, financial and background investigation as and when deemed necessary;

(10) To organise and administer promotions and other activities organised by the company (e.g. roadshows) and to conduct advertising, publicising and marketing strictly of the aforementioned promotions and other activities;

(11) For the company’s internal record keeping;

(12) To take such actions as is necessary to protect, carry out and enforce the company’s contractual and legal rights and obligations;

(13) For any other purpose that is required or permitted by any legal or regulatory requirements relating to and to make disclosure under the requirements of any applicable law, regulation, direction, court order, by-law, guideline, circular, code applicable to the company;

(14) For the prevention of fraud or any criminal activity and to enable us to comply with any applicable law, regulation, direction, court order, by-law, guideline, circular, code or to assist in law enforcement and investigations by relevant authorities;

(15) To enable the company to furnish and submit your Personal Data to the relevant Government bodies/agencies/local authorities and institutions upon authorized request allowed by law;

(16) For any other purpose as may be consented to by you; and

(17) For all other purposes incidental or associated with any of the above, including disclosure to and processing by any third party outsourced service providers and/or company’s marketing partners.

B. Types of Personal Data Collected

The precise details, type and nature of the Personal Data collected by the company will vary according to the specific purpose for which it is intended but will amongst others include the following Personal Data from or in relation to you :-

(1) Name;
(2) Correspondence Address;
(3) Telephone Number (fixed and/or mobile);
(4) E-mail Address;

C. The Source of Your Personal Data

(1) Directly from you; and

(2) Legitimately from third parties or other service providers, to which, you have consented to the disclosure of your Personal Data.

D. Disclosure of Your Personal Data

The company will keep your Personal Data confidential but from time to time we may disclose your Personal Data to the following parties :-

(1) Other entities within the company including those incorporated in the future;

(2) The company’s authorised agents and service providers with whom the company has contractual agreements for some of company’s functions, services and activities;

(3) The company’s merchants, vendors, suppliers, contractors and strategic partners;

(4) The company’s auditors, consultants, lawyers, accountants or other professional advisers appointed in connection with company’s business and other related matters;

(5) Parties authorised by you;

(6) In the event of a merger, acquisition, reorganisation, reconstructions, investment, financing or sale of assets or any other situation involving the transfer of some or all of the company’s business assets, the company may disclose the Personal Data to those involved in the arrangement, negotiation or transfer;

(7) and Enforcement, regulatory and/or governmental agencies as permitted or required by law, authorised by any order of court or to meet obligations to any such enforcement, regulatory and/or governmental agencies.

E. Period of Retention of Your Personal Data

The company will retain your Personal Data for such period of time as is necessary to enable us to fulfil the purposes as set out in Item A above.

F. Your Responsibility

You are responsible for ensuring that the Personal Data provided to us is true, accurate and complete and for updating the Personal Data in the event of any changes or as and when it becomes inaccurate, outdated or incomplete.

G. Access To and Correction Of Your Personal Data

It is your right as a Data Subject (as defined in the Act) and upon the payment of a processing fee to have access to and to correct your Personal Data provided to the company (subject always to certain exemptions).

H. Security of Your Personal Data

The company will use its best endeavours to keep and process your Personal Data in a secure manner. We will implement the appropriate and necessary security safeguards and procedures to prevent the unauthorized and accidental access, use, modification, processing, loss, destruction of or damage to your Personal Data.

I. Links to Third Party Websites

This Privacy Notice does not apply to third party websites that you may access from the company’s websites. These third party websites may have their own privacy policy in place.

J. Consent

In order for the company to collect, use, transfer, store and/or otherwise process your Personal Data, we are required to obtain your consent. If you are below the age of 18, kindly bring this notice to the attention of your parent or legal guardian.

By providing your Personal Data to us, you are consenting and agreeing to the collection, use, transfer, storage and processing of your Personal Data by us in accordance with this Privacy Notice.

Should you no longer wish to allow us to collect, use, transfer, store or process your Personal Data kindly inform us accordingly and we shall ensure the removal, destruction and/or deletion of your Personal Data from our records.

In the event that you have provided the Personal Data of a third party to the company, we may request your kind assistance in obtaining the consent and agreement of the aforementioned third party to the use of their Personal Data and you hereby agree to use your best endeavours to do so. You are to indemnify the company in the event that we suffer any loss or damage as a result of your failure to comply with the same.

K. Personal Data Protection Officer

Should you wish to have access to your Personal Data or to update or make any corrections thereto or should you wish to withdraw your consent to any use of your Personal Data or should you have any questions, queries or complaints relating to the use of your Personal Data you may contact the company at telephone number +6019 418 1818 / +604 333 3181 or email us:

L. Changes and Updates to this Privacy Notice

You are advised to check the company’s website regularly for any changes and/or updates to this Privacy Notice.

M. Inconsistency

In the event of any inconsistency between the English version and the Bahasa Malaysia version of this Privacy Notice, the English version shall prevail.